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Return & Refund Policy

Last Updated: 1 October 2026

At DeshPonno, we want customers to receive the correct product in proper condition. This policy explains when a return, replacement, or refund may be requested.

1. Eligible Returns

You may request a return if:

  • The product is damaged or defective

  • You received the wrong product

  • The product is materially different from the website description

  • Items are missing from the order

2. Return Request Period

Customers should contact DeshPonno within 3 days of delivery to request a return.

The product should remain:

  • Unused

  • In original condition

  • With original packaging, accessories, and labels where applicable

3. Non-Returnable Items

Returns may not be accepted for:

  • Used or damaged products caused by the customer

  • Products without original packaging where packaging is required

  • Personal-care or hygiene products after opening

  • Customized or personalized products

  • Products specifically marked as non-returnable

This does not limit any mandatory rights available under applicable Bangladesh law.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, contact us with:

  • Order number

  • Customer name

  • Photos or video of the product

  • Description of the issue

We may offer a replacement, return, or refund, depending on the situation.

5. Refunds

Once a return is approved and inspected, eligible refunds will be processed through an available payment method.

Refund processing time may vary depending on the bank, card provider, bKash, Nagad, payment gateway, or other payment service.

6. Delivery Charges

If the return is caused by an error from DeshPonno, such as an incorrect or defective product, applicable return delivery charges will generally be covered by us.

For other approved returns, delivery charges may be deducted from the refund where applicable and legally permitted.

7. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not always be possible and the return procedure may apply instead.

8. Contact Us

For return, replacement, or refund requests:

DeshPonno
Website: deshponno.com
Email: [your support email]
Phone: [your phone number]
Address: [your business address]